Resident Resources and Work Orders

Contact and Office Hours

For our current residents, we are here to make this complex an enjoyable community for you. If you need to contact us, please note the office phone number and e-mail below. Should an emergency arise, you can reach Matt on his phone (number is posted on the office door). Please note our office hours below. It is a great help to us if you can contact us to set up an appointment. Thank you.

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

9am to 5pm
9am to 5pm
9am to 5pm
9am to 5pm
9am to 5pm
9am to 12pm
Closed

Residents Resources

Below are documents (in PDF format) that might be useful for all residents. You can now print out a work order form (if needed) and turn in to the manager's box or use the Work Order Form below. We will seek to resolve the problem in your unit as soon as possible.

Resident Move In Documents and Work Order Template

CLA Addendum to Rent
File Size:	27 kb
File Type:	pdf

Download File

CLA House Rules
File Size:	84 kb
File Type:	pdf

Download File

CLA Smoking Addendum
File Size:	154 kb
File Type:	pdf

Download File

CLA Renter's Insurance
File Size:	43 kb
File Type:	pdf

Download File

CLA Work Order Template
File Size:	12 kb
File Type:	pdf

Download File

Resident Check In/Checkout List
File Size:	596 kb
File Type:	pdf

Download File

Residents Move Out Documents

Residents Move Out Procedures
File Size:	11 kb
File Type:	pdf

Download File

Resident Move Out Cleaning Checklist
File Size:	185 kb
File Type:	pdf

Download File

Resident 30 Day Notice to Vacate
File Size:	122 kb
File Type:	pdf

Download File

Resident Security Deposit Deductions
File Size:	175 kb
File Type:	pdf

Download File

Resident Check In/Checkout List
File Size:	596 kb
File Type:	pdf

Download File

Castaic Lake Apartments Work Order (Electronic Option)

For all current residents, if you have a work order, please fill in the following boxes so we have an accurate understanding of what needs to be fixed. The areas associated with a red asterisk (*) are required for the resident to fill out. Please make sure to click "submit work order" (below) to ensure the work order is sent to the management and maintenance team. Thank you for your help and cooperation.

* Indicates required field

Date Reported *

Apartment # *

Name *

Phone Number *

Alternative Phone Number *

1) Resident(s), please choose from the following options (our maintenance team will do the best they can to meet your request):

A) Permission to Enter to Complete Work Order: *

Yes No

B) Would you prefer an advance call before we intend to enter your unit to address your work order? *

Yes No

C) Best Time to Call (if you would like an advance call): *

7am-11am 12pm-4pm

D) Best Time to Enter (if you would prefer a time range): *

7am-9am 9am-12pm 12pm-4pm

2) Resident(s), please provide a detailed description of each problem including all the following:

Location: kitchen · bathroom · bedroom · living room · other (describe)
Location within the room: floor · walls · ceiling · other (describe)
If the problem is a plumbing leak, where exactly is it: at the faucet · under the cabinet · other (describe)
When does the problem occur?

A) Description of Work Order (please write your specific work order below): *

B) If you would like to include pictures of your work order, please upload them here: *

Max file size: 20MB

3) Maintenance Team Only (not to be filled out by residents):

A) Date work order completed: *

B) Time In: *

C) Time Out: *

4) Resident(s), go ahead and click submit (below) to complete your work order. Our maintenance team will be given a printed copy of your work order.

5) Resident(s), do not answer these two questions (directly below) electronically at this time. You will be able to write our your feedback on a printed copy of this work order when the maintenance team has completed your specific request. Thank you.

A) To be written out by resident after work order is finished: How satisfied are you with the time it took to complete your work orders (please write out one of the given descriptions)? Very Satisfied---Somewhat Satisfied---Somewhat Unsatisfied---Dissatisfied: *

B) To be written out by resident after work order is finished: How satisfied are you with the quality of the work (please write out one of the given description)? Very Satisfied---Somewhat Satisfied---Somewhat Unsatisfied---Dissatisfied: *

C) Resident Signature (please sign below): *

D) Date (please record below). When finished, please return this work order to the manager's box. Thank you. *

Submit Work Order

31701 Ridge Route Road Castaic, California 91384
Telephone/Fax: 661-257-1763 E-mail: manager@castaiclakeapartments.com